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Reservations Agent

Company: Zermatt Resort
Location: Midway
Posted on: January 15, 2022

Job Description:

There is the "What" we do, the "How" we do it, but more importantly, there is the "Why" we do it. Do you know your "WHY"? Apply today to join Zermatt Utah & be a part of a team that is making a difference!Are you detail-oriented & great at working with people? Do you have strong customer service skills? Are you seeking a new career opportunity? If so, Zermatt Utah may have just the career opportunity for you! We are seeking friendly and detail-oriented individual to fill full-time Reservations Agent positions.Located in Midway, Utah, just minutes from Park City, Zermatt Utah offers over 300 beautiful guest rooms and several state-of-the-art amenities such as an expansive Conference Center, Bakery (recently awarded Best of State), restaurants, Spa & Wellness Center, and more. The qualified Reservations Agent will assist with managing & booking reservations for group, corporate, tour, leisure, social & transient guests. Essential functions of this position include, but are not limited to, the following:

  • Answering department telephones & assisting callers with lodging reservations; will handle various types of reservations, both groups, leisure, etc.
  • Processing online bookings & updating reservation status in the system.
  • Posting and tracking advance deposits.
  • Processing and reviewing daily reports.
  • Communicating information regarding guests and groups to Front Office team, Reservations Manager, Conference Services and Sales.
  • Performing general office duties including typing, data entry and filing.
  • Performing other duties as assigned by the Reservations Manager or the Director of Guest Services.This position requires a minimum formal education of a high school diploma, GED, or equivalent. Some hospitality/reservations experience is preferred but not required. Previous experience with Microsoft Office software is required; experience working with Opera hospitality software is preferred but not required. Must have strong written & verbal communication skills and guest service skills, as well as problem-solving ability. Must have a flexible schedule & the ability to work evenings, holidays, & weekends (including Sundays), if needed. Must be able to sit, talk on the phone & operate a computer for extended periods of time.If you have these qualifications and are looking for a career in hospitality, we want to hear from you! Midway Properties Group, LLC (dba Zermatt Utah Resort & Spa) is an Equal Opportunity Employer. We are committed to creating an environment that encourages diversity. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any legally recognized protected basis under federal, state, or local law.We E-Verify0

Keywords: Zermatt Resort, Salt Lake City , Reservations Agent, Sales , Midway, Utah

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