Account Services Representative
Company: Easton Technical Products
Location: Salt Lake City
Posted on: May 15, 2022
Job Description:
Easton Technical Products is the world leader in precision
arrows. For over 90 years, our products have stood as the gold
standard for quality and innovation as well as the product of
choice for professional archers and hunters throughout the world.We
are currently looking for a highly skilled Account Services
Representative to work with our key archery customers.Job
SummaryAccount Services Representative is responsible for all
aspects of customer account management including working with
retailers and archery customers.Core Responsibilities:
- Enter orders and provide order confirmations and shipment
detail.
- Respond to inquiries from accounts and consumers regarding
products, orders and account information, and offer technical
advice either by phone, fax, written correspondence or email.
- Provide accounts with up-to-date sales information.
- Resolve customer problems and complaints.
- Help create additional sales by suggesting add-on items to
incoming orders and telling customers about available product that
may be helpful to their own customers.
- Communicate with the planning and production departments
regarding delivery dates, rush orders, samples and custom
products.
- Authorize returns and coordinate with receiving regarding
returns.
- Assist with sales and marketing programs as needed for special
projects: catalog mailings, direct mailings, promotional programs,
etc.
- Provide input and help improve existing processes.Job
Requirements:
- Strong customer services skills.
- The ability to communicate with a wide variety of people under
many circumstances, while maintaining a professional, helpful
attitude.
- Ability to work with little supervision and be a
self-starter.
- Proven customer service/account management skills.
- Above average computer skills and the ability to learn new
programs.
- Ability to interpret a variety of instructions furnished in
written, oral and other forms.
- Strong ability to deal with strict deadlines and multiple
tasks.Preferred Experience
- Two years customer service experience dealing with wholesale
accounts
Easton offers competitive benefits to support employee wellbeing
including:
- Multiple plan options for health and dental insurance
- Free or low-cost telemedicine for eligible employees
- Company paid life insurance with options to purchase additional
coverage
- Free Employee Assistance Program (EAP)
- 401k Plan with company match
- Flex Spending and HSA accounts
- Paid holidays and vacation
- Option to purchase additional vacation with pre-tax
dollars
- Employees enjoy a variety of on-site events such as flu shots,
catered lunches, and company sponsored archery leagues
- Casual work environment
Keywords: Easton Technical Products, Salt Lake City , Account Services Representative, Sales , Salt Lake City, Utah
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