Account Services Representative

Company: Easton Technical Products
Location: Salt Lake City
Posted on: May 15, 2022

Job Description:

Easton Technical Products is the world leader in precision arrows. For over 90 years, our products have stood as the gold standard for quality and innovation as well as the product of choice for professional archers and hunters throughout the world.We are currently looking for a highly skilled Account Services Representative to work with our key archery customers.Job SummaryAccount Services Representative is responsible for all aspects of customer account management including working with retailers and archery customers.Core Responsibilities:

• Enter orders and provide order confirmations and shipment detail.
• Respond to inquiries from accounts and consumers regarding products, orders and account information, and offer technical advice either by phone, fax, written correspondence or email.
• Provide accounts with up-to-date sales information.
• Resolve customer problems and complaints.
• Help create additional sales by suggesting add-on items to incoming orders and telling customers about available product that may be helpful to their own customers.
• Communicate with the planning and production departments regarding delivery dates, rush orders, samples and custom products.
• Authorize returns and coordinate with receiving regarding returns.
• Assist with sales and marketing programs as needed for special projects: catalog mailings, direct mailings, promotional programs, etc.
• Provide input and help improve existing processes.Job Requirements:
  • Strong customer services skills.
  • The ability to communicate with a wide variety of people under many circumstances, while maintaining a professional, helpful attitude.
  • Ability to work with little supervision and be a self-starter.
  • Proven customer service/account management skills.
    • Above average computer skills and the ability to learn new programs.
    • Ability to interpret a variety of instructions furnished in written, oral and other forms.
    • Strong ability to deal with strict deadlines and multiple tasks.Preferred Experience
      • Two years customer service experience dealing with wholesale accounts
        Easton offers competitive benefits to support employee wellbeing including:
        • Multiple plan options for health and dental insurance
        • Free or low-cost telemedicine for eligible employees
        • Company paid life insurance with options to purchase additional coverage
        • Free Employee Assistance Program (EAP)
        • 401k Plan with company match
        • Flex Spending and HSA accounts
        • Paid holidays and vacation
        • Option to purchase additional vacation with pre-tax dollars
        • Employees enjoy a variety of on-site events such as flu shots, catered lunches, and company sponsored archery leagues
        • Casual work environment

Keywords: Easton Technical Products, Salt Lake City , Account Services Representative, Sales , Salt Lake City, Utah