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Front Desk Agent

Company: Westgate Resorts
Location: Alpine
Posted on: September 23, 2022

Job Description:

Job Description
**$1,000 Sign on Bonus**Sign-on Bonus only applies for new hires and rehires that have not been employed with Westgate within one year of their termination date.As the Front Desk Agent you will -effectively check guests into and out of the resort by performing the following duties.As the Front Desk Agent, you will: -

  • Greets, registers, and assigns rooms to guests.
  • Issues room key and escort instructions to Bellhop.
  • Date stamps, sorts, and racks incoming mail and messages.
  • Transmits and receives telephone messages.
  • Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
  • Keeps records of room availability and guests' accounts.
  • Computes bill, collects payment, and makes change for guests.
  • Makes and confirms reservations.
  • Posts charges such as room, food, liquor, or telephone, to ledger.
  • Makes restaurant, transportation, or entertainment reservation, and arranges for tours.
  • Assists guests with deposit of guests' valuables in hotel safe or safe deposit box.
  • Nightly bucket checks
  • Able to listen and find solutions to guests problems
  • Other duties as assigned. -
    • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
    • Excellent customer service skills.Requirements:
      • Must be able to stand for long periods of time.
      • Must be able to work weekends and holidays.Additionally, the person must possess and adhere to the following core values: -
        • Integrity -
        • Passion -
        • Work Ethic -
          Additional Information
          - -Why Westgate?
          • Discounted Epic Local's Season Ski Pass (while supplies last)
          • FREE Ski & Snowboard and Mountain Bike equipment Rentals
          • $2.00 in meals in Team Member Breakroom
          • Comprehensive health benefits - medical, dental and vision
          • Paid Time Off (PTO) - vacation, sick, and personal
          • Paid Holidays
          • 401K with generous company match
          • Pet Insurance
          • Get access to your pay as you need it with our Daily Pay benefit
          • Family benefits including pregnancy, and parental leave and adoption assistance
          • Wellness Programs
          • Flexible Spending Accounts
          • Tuition Assistance
          • Military Leave
          • Employee Assistance Program (EAP)
          • Life, Disability, Accident, Critical Illness & Hospital Insurance
          • Pet Insurance
          • Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) -
          • Advancement & development opportunities
          • Community Involvement Programs
          • Westgate Resorts prides ourselves on the safety and health of our team members against Covid-19 and follows all applicable laws and guidelinesWestgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying.PandoLogic. Keywords: Guest Service Agent, Location: Alpine, UT - 84004

Keywords: Westgate Resorts, Salt Lake City , Front Desk Agent, Sales , Alpine, Utah

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