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Customer Support Advisor (Parts and Service Sales)

Location: Salt Lake City
Posted on: January 26, 2023

Job Description:

Honnen Equipment Co., your authorized dealer for John Deere Construction & Forestry equipment. Since 1963 Honnen operated with a philosophy of not just meeting, but exceeding, customers' expectations. Honnen is one of the oldest and largest John Deere dealers in North America, now operating out of 11 locations in 4 different states covering the Rocky Mountain Region. Our mission here is to partner with our customers to provide superior value through the lowest owning and operating costs while representing world-class products.

We offer our employees full benefits at competitive premiums as well as a contributing 401K, paid time off, paid holidays, and a performance based incentive program. For our service technicians/service staff we offer the opportunity and training to not only work on John Deere but also on other heavy equipment products as well. Sound like a team you would like to be a part of? Complete an application today!
Position Summary:

Responsible for the sale of service, parts, and whole good attachments for John Deere and all products of authorized distribution for customer solutions; building long-term relationships within a territory to maximize profitability and market share.

Essential Functions:

Plan and organize a sales strategy that includes individual account plans to meet or exceed company targets for units, dollars and gross profit, and provide status report to General Manager of Product Support as to achievement of goals and objectives
Establish and maintain relationships with existing and new customers by contacting one new customer for every current customer to enhance the potential, parts and service business to increase loyalty, market awareness, and increase market share
Listen to current customer problems and understand all opportunities, unmet needs and reasons for dissatisfaction, document the problem and respond quickly to offer solutions, keep the customer informed and provide feedback on action taken
Work with customers and potential customers to fully understand their needs, wants, concerns, satisfactions and expectations by seeking information and opinions
Based on customer needs, formulate value-selling based professional proposal. Quote and negotiate prices and credit terms, prepare contracts and record and close orders as requested
Maintain a contact management type database for designated customers and or territory; maintain accurate and up-to-date call logs, prospects lists and mileage information
Provide on-site expertise for demonstrations, machine inspections and technical support
Manage and control sales related expenses to assure proper margins and expense control
Submit periodic reports detailing lost sales activities and evaluate the result of such lost sales
Attend training and sales meetings as required to stay current with existing market conditionsQualifications:

3-5 years of industry experience
Good working knowledge of equipment operation and mechanical function
Valid driver's license with clean MVR, required (must be able to meet company driver requirements as set by insurance company).
Knowledge, Skills, and Abilities:

Strong time-management skills
Excellent teamwork, interpersonal, self-motivations and communication skills required
Computer and application systems skills required
Strong, safe work habits
Physical Effort:

Moderate physical activity required by handling objects up to 75 pounds occasionally and/or up to 20 pounds frequently

Work Environment:

Office environment (25%) and field work (75%)


Keywords: HONNEN EQUIPMENT CO OF UTAH ID, Salt Lake City , Customer Support Advisor (Parts and Service Sales), Sales , Salt Lake City, Utah

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