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Senior Service Center Agent M-F 8am-4:30pm

Company: UPS
Location: Salt Lake City
Posted on: September 19, 2023

Job Description:

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary
This position tracks and traces customer information, provides problem resolution, and performs air freight rate analysis. He/She performs various ad hoc requests as needed.


  • Schedules and tracks shipments and updates shipment status for inbound and outbound delivery and pickups.
  • Scans and images shipment documents and keys customer invoices, exports, and data entries.
  • Prints checks, updates cash shipments, distributes reports, and updates weight gain logs.
  • Acts as a liaison between UPS Freight Forwarding and external/internal customers and manages customer expectations.
  • Supports Dangerous Goods Outbound and others processes.
  • Works on compliance audit projects, complex daily operations reports, and delinquent shipments.
  • Cross-trains co-workers in processes and also customers when new products or services are introduced.
  • Conducts root-cause analysis and make recommendations to reduce poor service trends.

    • High school diploma, GED, or International equivalent
    • Working knowledge of Microsoft Word, Excel, Access, and Outlook
    • Knowledge and experience with Air import and export processes - Preferred
    • Experience with Customs Boarder Protection or other government agencies - Preferred
    • Training and/or exposure for processing Dangerous Goods - Preferred
    • Strong customer service skills and problem solving acumen - Preferred
    • Understanding of transportation functions, customer service resolution, local pick-up and delivery routing, or ability to acquire desired knowledge for the local service center - Preferred
      Grade 09

      Employee Type:

      UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

      Other Criteria:

      Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

      Basic Qualifications:

      Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Keywords: UPS, Salt Lake City , Senior Service Center Agent M-F 8am-4:30pm, Sales , Salt Lake City, Utah

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