SaltLakeCityRecruiter
the smart solution for Salt Lake City jobs

Customer Service Representative-Provo, UT

Company: The Results Companies
Location: Provo
Posted on: February 15, 2019

Job Description:

Company Overview

Headquartered in Fort Lauderdale, FL, The Results Companies is a privately held company which is majority owned by One Equity Partners, a Private Equity Firm, and Results' management. Results operates 26 contact centers throughout the United States, Latin America, and the Philippines. Results' Network Operating Center is co-located in the Atlanta Telx building, with full redundancy in our Provo, UT contact center location. For over 26 years we have served as a premier global customer experience provider for many Fortune 500 companies and uniquely designed, built and operated award-winning contact centers that have set the standard for innovative customer-focused contact solutions. Entrusted with over 46,000,000 relationships a year, our success and proven ability to respond to our Partner's growth has enabled us to expand our global footprint. With over 20,000 employees across the globe, The Results Companies' expertise extends beyond call centers. We're experts in representatives, analytical technologies, brand fulfillment and creating strategic advantages for our Partners.


Description of Service Lines: Results' current client portfolio consists of 82 Partners across various industries inclusive of the following:


--- Healthcare
--- Insurance
--- Wireless Telecommunications
--- Financial Services
--- Energy
--- Education
--- Subscriber Based Entertainment
--- Tax Services
--- Retail
--- Cable/MSO


Vision Statement


Our vision is to be the premier global Customer Experience Provider for Fortune 500 companies; to become the benchmark for brand advocacy and service excellence and the transparent provider of choice for customers around the world.

Driven by our "expect greater" commitment to our customers and communities, we aspire to exceed expectations through the brilliance and unyielding passion of our people.

The Company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.

Position Overview

The Results Associate assists customers and prospective customers with service, billing and technical concerns via email, phone, or chat, in accordance with The Results Companies policies and procedures. The Results Associate is responsible for taking appropriate action in providing quality and efficient customer service to customers, investigating account issues, responding to general inquires and following up with the customer.

Duties and Responsibilities

Uses multiple computer applications to respond to customer needs
Assists customer with basic troubleshooting and questions regarding product or account issues
Documents customer calls in the database system; including resolutions, issues, and general notes
Attends continuous training on product and procedural updates
Maintain, at a minimum, target levels of productivity and performance
Helps maintain a good team and working environment by assisting fellow employees and participating constructively in meetings
Ability to multitask; listening, inputting data, providing solutions, navigating through various screens while applying customer satisfaction techniques

Qualifications

Must have excellent communication skills
Previous customer service or call center experience preferred
Proficient typing and computer navigation skills: typing speed of 25 WPM
Superb listening, probing, negotiation and de-escalation skills needed
Must be able to train full time

Requirements



High school diploma or equivalent
Must be 18 years of age or older and eligible to work in the United States
Must be able to pass a criminal background screening as specified under The Results Companies guidelines



Additional Information

Benefits include, but are not limited to:

Health care benefits
Bonus incentives
Strong leadership
Opportunities for advancement within our global organization
Business Casual Dress Environment
Fun and relaxed working environment
Employee referral bonuses
Paid training

Keywords: The Results Companies, Salt Lake City , Customer Service Representative-Provo, UT, Sales , Provo, Utah

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Life Insurance Agent (Remote) - Free leads
Description: Join ASSURANCE, and access our leading edge insurance selling platform as an independent, licensed agent. br br Ours is the first and only platform to pair top insurance agents with data-driven technology (more...)
Company: Assurance
Location: Kaysville
Posted on: 02/24/2019

Work From Home - Become an AVON Sales Representative-(Part-time/Full-time)
Description: Build your own AVON Business from the comfort of your own home. Whether you are looking for a part-time
Company: Avon
Location: Salt Lake City
Posted on: 02/24/2019

Life Insurance Agent (Remote) - Free leads
Description: Join ASSURANCE, and access our leading edge insurance selling platform as an independent, licensed agent. br br Ours is the first and only platform to pair top insurance agents with data-driven technology (more...)
Company: Assurance
Location: Midvale
Posted on: 02/24/2019


Independent AVON Sales Representative - Work from Home / Build your own business
Description: Build your own AVON Business from the comfort of your own home. Whether you are looking for a part-time
Company: Avon
Location: Sandy
Posted on: 02/24/2019

Independent Sales Demonstrator - Product Distributor/Sales (Willard,UT
Description: Kitchen Craft provides complete on-the-job training. Our support team schedules and pays for all of your events and advertising. We also process and ship
Company: Kitchen Craft Cookware
Location: Willard
Posted on: 02/24/2019

Sales Demonstrator - Cookware (Lehi,UT)
Description: Kitchen Craft provides complete on-the-job training. Our support team schedules and pays for all of your events and advertising. We also process and ship
Company: Kitchen Craft Cookware
Location: Lehi
Posted on: 02/24/2019

Sales/Healthcare
Description: Seeking work from home parents for solid healthcare company. No cold calling/telemarketing
Company: Ameriplan
Location: Bountiful
Posted on: 02/24/2019

Work From Home - Become an AVON Sales Representative-(Part-time/Full-time)
Description: Build your own AVON Business from the comfort of your own home. Whether you are looking for a part-time
Company: Avon
Location: Ogden
Posted on: 02/24/2019

Independent Sales Demonstrator - Product Distributor/Sales (Syracuse,U
Description: Kitchen Craft provides complete on-the-job training. Our support team schedules and pays for all of your events and advertising. We also process and ship
Company: Kitchen Craft Cookware
Location: Syracuse
Posted on: 02/24/2019

Independent AVON Sales Representative - Work from Home / Build your own business
Description: Build your own AVON Business from the comfort of your own home. Whether you are looking for a part-time
Company: Avon
Location: Layton
Posted on: 02/24/2019

Log In or Create An Account

Get the latest Utah jobs by following @recnetUT on Twitter!

Salt Lake City RSS job feeds