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Customer Service and Sales Representative

Company: Rocky Mountain Air Solutions
Location: Salt Lake City
Posted on: September 15, 2019

Job Description:

Dear Job Seekers:
As the heartbeat of our organization, customer service is where customers can turn for answers, for product, and for a partner in their daily business operations. As the owner of Rocky Mountain Air Solutions (RMA), I invite you to consider my company as your next career opportunity in the growing industrial gas supply industry. In our Entry-level Customer Service Representative role, you will undergo thorough training so that you can represent the best of who we are and what we can do by providing a level of flawless service that is rarely found in our industry and our world, but needed so very much. So what does this position and this company really look like?
"Genius is one percent inspiration and ninety-nine percent perspiration. Accordingly, a 'genius' is often merely a talented person who has done all of his or her homework." Attributed to Thomas Edison
We love this quote: We believe in hard work, attention to what really matters to the customer, and dedicating ourselves to providing real service for real concerns. Does caring for the customer look like a buddy relationship? Hell no. It looks like competence. We will get the order completed; we will deliver it on time; we will track customer gas cylinders so they don't have to pay for lost cylinders. We will put together quotes quickly, we will spend time researching the nuances of challenges, and we will set the goals and then implement the actions to drive this company forward. All those boring little details that bring perfection to creating a flawless customer experience matter to us. We are competent. We are accountable. Being a friend plays second to competency and accountability. We are, as Jim Collins says "productively neurotic, self-motivated and self-disciplined". We are industrial---not pretty but rather smart. We don't focus on the facade of greatness, we work toward greatness. We are brimming with opportunity.
We aim to be the best in our industry. Does that level of excellence resonate with you? Are you wondering what that looks like We want to dazzle our customers with flawless execution. We want to leave them in awe of how we answer the phone, fill the order, deliver it on time, process the invoice and finally meet every need they have for excellence in customer service by answering their questions, developing solutions to their hardest questions, and simply putting together a quote.
So what to think? We are an industrial distribution company. We sell stuff that is used in everyone's life almost every day. You, most likely, used one of our products today. Providing the necessities is how we've remained in business for nearly 90 years. When your mom goes to the hospital it might be our oxygen that meets her in the emergency room. We provide the magic gas that makes your kid giggle at the dentist, instead of cry. It means when you pop a cork at your wedding there is a "pop".
We are about being exquisite at the craft of business. We put to use your education. We challenge your brain. We refuse to be a call center. We do not sit all day.
We worry about the customer first, so we will push you to be the best. We will spend a great deal of time and money training you. We will have fun but it is the kind of work fun of industry. It is not the stuff of internet creativity. We do not have a ping pong table. We work and for our work we get paid and then we can go home and have fun with the ones we love knowing that we made our business and our customers business run better for another day. It's a great job in a country that allows great opportunity for those who care enough to know they have what it takes but need to learn the skills necessary to succeed. We are a great opportunity for those who can see, what to us, is so very obvious.
Thank you,
Kathy Lofgren - CEO, Rocky Mountain Air Solutions
Job Responsibilities:


  • Uphold the flawless dependability promise by working to ensure that customer needs are anticipated, met, and followed up on
  • Establish contractual agreements with new customers and renewing existing contracts with existing customers
  • Contribute new ideas to address customer needs, explore new markets, and improve service in existing markets
  • Represent the company's best to potential and existing customers, vendors, and coworkers through all forms of communication, the way you dig into the challenge, and in crafting the right solution for them
  • Work closely with many different industries, expanding the success of other businesses through easy access to gases and equipment
  • This is your company - do what you need to do to be proud of the work you contribute on a daily basis. This should include speaking up with questions when there is confusion or disagreement about a decision, finding the little things to make the company better at what it does today, etc

    Job Requirements:

    • Bachelor's degree, required
    • No experience needed, but we do need you to have curiosity and the desire to excel
    • Successful pass of MVR check
    • Driver's License
    • Physical movement of products including atmospheric gas cylinders and boxes of 60 pound wire

Keywords: Rocky Mountain Air Solutions, Salt Lake City , Customer Service and Sales Representative, Sales , Salt Lake City, Utah

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