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Client Support Agent

Company: Galileo Financial Technologies
Location: Salt Lake City
Posted on: September 15, 2019

Job Description:

Galileo Processing is seeking the best of the best to be part of a team responsible for handling support to business partners, clients, banks, and external contact centers that do business with Galileo Processing. Differing from many end-customer service roles, we must engage with our customer contacts on a long-term basis to maintain our relationship with them.

Why should you apply?


  • Enjoy a fun, relaxed, friendly, and open office life.
  • Full benefit package including medical, dental, 401K, and paid time off.
  • Full access to all of our corporate amenities, including paid team lunches and other activities.

    We are interested in working together with you to shape the way we work and do business so we can offer the best service possible to our clients and partners!

    We want hire the BEST PERSON who can talk and problem solve! Skills we are looking for include:

    • Good communication is essential to this job. You will respond to inbound emails, tickets, and some phone calls from Galileo business partners. Verbal and written communication is central to what we do.
    • A technically oriented mind, good judgement, and problem solving is required. On our team, you will examine technical platform documentation, writing from engineers, clients, and review detailed log data to solve problems and provide answers for clients.
    • Organizational skills are very important. You will need to effectively balance and manage taking work from multiple inbound sources, collect and report information from our systems and clients, and be able to keep track of ongoing client issues.
    • Ability to adapt to a variable work environment. No two days are exactly the same, and there are a wide variety of tasks and workflow items to handle, you must be able to adapt to team needs.
    • Personal responsibility is also important when working with our team members to ensure work is completed, and that we are available to service clients.

      We would love to talk to you about this position, please apply!

      Additional Info:

      • HOURS: Sunday (9:30 am to 6:00 pm) through Thursday (6:00 am to 2:30 pm) -- OR -- Monday through Friday (12:30 PM to 09:00 PM)
      • STARTING WAGE: $14.00 per hour


        • Basic computing (including MS Office), network, or other technological experience or knowledge strongly preferred.
        • Availability for holiday work.


          0

          Job Posted by ApplicantPro

Keywords: Galileo Financial Technologies, Salt Lake City , Client Support Agent, Sales , Salt Lake City, Utah

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