Customer Service Operations Associate
Company: Wolters Kluwer
Location: Salt Lake City
Posted on: May 4, 2024
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Job Description:
The Customer Service Operations Associate ("CSOA"), a role
within the Account Services Department, has two primary
responsibilities. First, for any renewal filing, the CSOA is
responsible for outreach to various licensing agencies to obtain
the form/notice needed to renew a particular license. Second, the
CSOA is responsible for agency outreach, once any application has
been filed with a jurisdiction with the goal of obtain evidence of
approval. CSOAs work closely with the team's Customer Success
Associates ("CSA") to navigate through any issues that may arise
during these processes.
Essential Duties and responsibilities
Contact jurisdictions to obtain renewal notices as well as to
determine whether filed applications and registrations have been
approved.
Record needed next steps to file renewals and work with CSA to
resolve any issues preventing confirmation of approval.
Update internal database with approval details or follow up
notes.
Demonstrate diligence with respect to follow ups, both internally
and externally, to complete all tasks assigned.
Other Duties
Other duties as assigned.
Job Qualifications
Education: Minimum Bachelor's degree, or equivalent
Experience: 1-2 years of customer service and licensing experience
is preferred
Other Knowledge, Skills, Abilities or Certifications: (First list
requirements, followed by preferences.)
Exceptional interpersonal skills to communicate with partner
representatives, government agencies, colleagues and clients
Use of considerable tact and discretion when dealing with partners,
clients, or sensitive data
Ability to adapt to changing regulatory environment
Ability to work independently, handle pressure, multi-task and
prioritize work at all times
Excellent organizational and communication (both verbal and
written) skills
Ability and desire to work in a fast paced environment
Outstanding skills using personal computers in a Windows-based
environment (including Microsoft Office Suite and Adobe PDF)
Excellent attention to detail and high degree of accuracy and
consistency
Top of the line organization skills in all facets of project
workflow
Collaborative, problem-solving approach to improve department
performance and address challenges
Ability to maintain a customer centric focus and work ethic at all
times
High energy, positive mindset with ability to see barriers as a
challenge to be overcome rather than a limitation or deterrent
Travel requirements
None.
LOCAL REGULATIONS AS NEEDED
N/A
Physical Demands (United STATES)
N/A
Compensation:
Target salary range CA, CT, CO, HI, NY, WA: $44,000-$60,200
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and
all of its subsidiaries, divisions and customer/business units is
an Equal Opportunity / Affirmative Action employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or protected veteran status.
Keywords: Wolters Kluwer, Salt Lake City , Customer Service Operations Associate, Hospitality & Tourism , Salt Lake City, Utah
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